Privacy Policy

Introduction

Riveraine Cafe and Herbal Inc. (“we,” “our,” or “us”) respects your privacy and is committed to protecting the confidentiality, security, and integrity of the personal information you provide to us or that we collect when you interact with our website, products, or services.

We collect, use, disclose, and store personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation.

For the purposes of this Privacy Policy, “personal information” has the meaning given under applicable privacy laws.

Personal Information We Collect

We may collect personal information that you voluntarily provide through purchases, registrations, inquiries, reviews, or other interactions with us, including:

Full name, contact information (email address, phone number, mailing address)
Billing and payment information (processed securely through third-party payment providers)
Order history and transaction details
Reviews, feedback, and communications you submit
Any other personal information you choose to provide

Some information may be considered sensitive under applicable laws and is handled with appropriate safeguards.

How we use personal Information

We collect and use personal information for the following purposes:

To process and fulfill orders, transactions, and customer requests
To communicate with you regarding purchases, inquiries, or services
To improve our products, services, and customer experience
To conduct internal analysis and business operations
To comply with legal and regulatory obligations

We only collect personal information that is necessary for identified purposes.

Legal Basis for Processing

We process personal information based on one or more of the following legal grounds, as permitted under PIPEDA:

Consent: When you provide information voluntarily or opt in to communications
Contractual necessity: To fulfill purchases or services you request
Legitimate business interests: For service improvement, analytics, and fraud prevention
Legal obligations: To comply with applicable laws or regulatory requirements

Payment Processing

Payments made through our website are processed securely by third-party payment service providers. Riveraine Cafe and Herbal Inc. does not store full credit card numbers or sensitive payment credentials on its servers. Payment processors are required to comply with applicable data-protection laws and security standards.

Data Protection & Security

We implement reasonable technical, administrative, and organizational safeguards to protect personal information against loss, unauthorized access, misuse, disclosure, or alteration. Our security practices are reviewed periodically to ensure ongoing compliance with applicable standards.

Data Storage & Cross-Border Transfers

Personal information is stored on secure servers located in Canada and/or the United States. In some cases, information may be processed outside Canada by trusted service providers. Where personal information is transferred internationally, we ensure appropriate safeguards are in place in accordance with PIPEDA.

Sharing of Personal Information

We do not sell personal information. We may share personal information with trusted third-party service providers who assist us in operating our business, such as:

Website hosting and analytics providers
Payment processors
Marketing and customer service partners

These providers are contractually obligated to protect personal information and use it only for authorized purposes.

We may also disclose information where required by law or legal process.

Cookies

Our website uses cookies to improve functionality and user experience. Cookies are small data files stored on your device that help us understand how our website is used.

You may disable cookies through your browser settings; however, doing so may limit certain website features.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer required, it is securely deleted or anonymized.

Children’s Privacy

We do not knowingly collect personal information from individuals under the age required by applicable law without parental or guardian consent. If you believe a child has provided personal information, please contact us.

Data Breach Notification

In the event of a data breach involving personal information, we will take appropriate steps to contain the breach and notify affected individuals and authorities as required by law.

Your Rights

Under applicable Canadian privacy laws, you may request to:

Access your personal information
Correct or update inaccurate information
Withdraw consent (subject to legal limitations)
Request deletion where permitted by law

Requests may be submitted using the contact form in the contact us page.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the revised effective date.

Contact Information

For privacy-related inquiries or requests:

Riveraine Cafe and Herbal Inc.
Email: Info@riveraine.ca